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Work History

• SIS Global Simulation Helpdesk Manager

  January, 2016

  Global simulation Helpdesk manager. Responsible for a team of 30 engineers, managing all helpdesk software requests / issues / bugs escalated to central HQ team. Corporate partner strategies, business development, client workshops. Customer centric and KPI driven management role.

• Product Analyst

  December, 2015

  In-depth market research and competitor software analysis, understanding customer or market requirements to develop new product features. Agile process from defining requirements, to user story creation, kan-ban, defining unit tests and acceptance criteria, QA testing, regular stake-holder meetings.

• Product Lead

  January, 2014

  QA & Product Management for various software teams. Responsible for developing product roadmaps, UAT testing, stress and scalability testing, writing test plans and passing criteria, gaining user feedback, MVP testing and bringing new functionality to market. KanBan / Agile / Scrum / Continuous deployment software lifecycle management processes.

• Technical Sales & Marketing

  April, 2013

  Software Sales and Marketing HQ where I prepared software demonstration presentations, mostly in video form and presented these to clients and customers globally. Gained a lot of experience in presentations, presenting and capturing your audience / sales methodology

• Petroleum Engineer

  January, 2013

  Deployment of new software technologies onsite in client office (Kuala Lumpur), managing key stakeholders, regularly presenting updates and working tirelessly to manage expectations and meeting key business requirements with a view to displacing competitor software’s.

• Reservoir Engineer

  January, 2012

  Working primarily with Schlumberger reservoir engineering software suite, Petrel, ECLIPSE, INTERSECT. Roles included customer support, client site support, training, mentoring junior staff and interns.